Due to product issues and escalating customer complaints, a startup software company with an in-demand product needed formal QA and quality improvement. In addition, the company was looking to get acquired and needed to establish internal processes and infrastructure.

Once the company's business expectations and goals were understood, Nails QA presented a cost-effective QA team building strategy and quality improvement recommendation. Nails QA was challenged to not only build an entire QA department from scratch, but also provide hands-on leadership in order to quickly improve product quality and customer satisfaction.

The QA office and test lab were secured, equipped and setup. As the new QA team was recruited, hired and trained, processes and tools were also being analyzed. The defect tracking system was redesigned for standardized usage and defect processing was streamlined. Communication protocols were optimized, metrics were defined and test tools implemented.

Within three months the entire QA team and test function had been completely integrated into day-to-day operations. An ongoing external beta test program had also been established for capturing and applying customer feedback. As a result, software defects, design flaws and process issues were quickly identified and corrected across the company.

With product quality improvement goals realized, product issues and customer complaints were resolved, resulting in product confidence being restored. This allowed the company to achieve its primary goal of being acquired.

This demonstrates the strength of Nails QA leadership when tackling critical business needs.